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"Staff were polite and caring"

About: Borders General Hospital / Pre-Operative Assessment Clinic Borders General Hospital / Theatres Borders General Hospital / Trauma & orthopaedics (Ward 9)

(as the patient),

Total knee replacement... all staff involved in my care from the telephone calls to staff in Ward 17 ..pre op and recovery to Ward 9 …everyone working together for the best possible outcome for you …wards were clean and tidy …staff were polite and caring even when it was hectic (and it was at times) ….all going above and beyond …everything explained and staff were genuinely interested in your care …massive well done ..couldn’t have asked for better care …thank you x

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Responses

Response from Lisa Love, Senior Charge Nurse, Theatres, Borders General Hospital 14 months ago
Lisa Love
Senior Charge Nurse, Theatres,
Borders General Hospital
Submitted on 11/04/2024 at 16:18
Published on Care Opinion at 16:18


Thank you for taking the time to pass on your positive feedback. I will pass this onto the Theatre and Recovery team involved in your care.

I wish you a speedy recovery following your surgery

Kind regards

Lisa

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Response from Leanne Carruthers, Senior Charge Nurse, Ward 9, NHS Borders 14 months ago
Leanne Carruthers
Senior Charge Nurse, Ward 9,
NHS Borders
Submitted on 12/04/2024 at 09:11
Published on Care Opinion at 09:17


Thank you so much for taking the time to leave such positive feedback. I will ensure I pass this on to the rest of the team. I am glad your experience has been positive

We wish you well in the rest of your recovery.

Kind Regards

Leanne Carruthers

Senior Charge Nurse

Ward 9

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