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"Horrible experience!"

About: NHS Grampian / GDENS (Grampian Emergency Dental Service)

(as the patient),

I had a a bad experience at the dental practice I was sent to for an emergency appointment.

First of all with the reception staff was very rude. I noticed their attitude towards me was different to how they treated every one else, for what reason I don’t know.

After I got seen by the dentist and their assistant, they basically told me there was nothing wrong with me they also implied I wasted their time (I was also told I was no different to any one else and to take painkillers).

I had been sent to that dentist as a emergency appointment I had issues the day before and the first appointment they could give me was the next day It was a Sunday and my dental problems wasn’t as bad by then.

I don’t know why everyone seemed to be so rude but if I ever get sent there in the future I won’t go

Horrible experience! maybe every one was just tired as it was a Sunday morning, however I feel this is no excuse for their attitude - I also never wanted to be there!

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Responses

Response from Susan Thomson, Administration Manager, GDens, NHS Grampian 3 weeks ago
Susan Thomson
Administration Manager, GDens,
NHS Grampian
Submitted on 10/04/2024 at 14:39
Published on Care Opinion at 14:49


Dear redsk54

I am sorry to hear that your experience at the Out of Hours Emergency Dental Clinic was bad and that you felt staff were rude. This is not the way we expect our staff to treat patients at any time let alone a Sunday morning. If you would like to give me a call to discuss further, my telephone number is 01224 556661.

I hope your dental problem has resolved, if you still require to be seen by a dentist please call the Dental Information & Advice Line on 0345 4565 990 between 08.05 & 18.00 where staff will be happy to help with advice and arranging an appointment if you are not registered with a dentist.

Thank you again for taking the time to provide me with your feedback and please except my sincere apologies.

Regards

Susan - Unscheduled Dental Care Administration Manager

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