"Readmitted within 12 hours - worse"

About: Queen's Hospital (Romford) Queen's Hospital (Romford) Romford RM7 0AG

Posted via nhs.uk 15 months ago

Mum went to Emergency after a fall. Took 13 hours to assess fractured hip, lined up in corridors, no pain relief, kept in Emergency for 36 hours. After successful surgery she was rushed to be discharged to free up a bed. Within 12 hours back in AE with infection and semi conscious. None of the staff communicated with each other adequately and are so over stretched they miss critical issues. Do not send your loved ones to this hospital.

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Queen's Hospital

Submitted on 20/06/2024 at 15:24

Published on nhs.uk at 15:24

Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)

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