"Unsatisfactory service"

Dear patient,

Thank you for taking the time to leave us feedback.

We sincerely apologise for the inconvenience you experienced due to our partner pathology laboratory collecting samples from the clinic later than they had scheduled to. This is rare and unforeseen circumstance led to the samples not being stable, which meant that an accurate result could not be interpreted safely. Please know that as soon as we were made aware of this incident, we made every effort to promptly contact all affected patients to arrange for retesting.

We understand the added stress and frustration this situation may have caused, especially considering your needle phobia.

We want to assure you that sample collection issues like this are rare and not typical of our service, and we are taking steps to prevent similar occurrences in the future. Your health and comfort are of utmost importance to us, and we deeply regret any distress this situation has caused.

If you would like to discuss these issues, we would be grateful if you could please contact us on 08000 112 113 (between 8am and 6pm) or by email at feedback@medefer.com. Alternatively, you can write to our CEO, at bahman@medefer.com. We will arrange a member of our team to contact you. They will work with you to understand the specific issues you are facing and will take the necessary steps to resolve them as quickly as possible.

The Medefer Team