"Credit where it is due"

Submitted an online medical request and was phoned the day after by my GP who listened, explained things clearly and effectively and give me the information and tools I needed to make further informed decisions about how to proceed with this particular condition.

I can't fault the service or the communication, support and listening skills afforded me today and this part of the practice does appear to be working for the benefit of patients.

Issues with this practice are generally in other areas rather than the clinical skills of the practitioners and these issues are ones which are continually repeated and not learned from. If they were, this practice would be one of, if not the best in the borough.