"Very poor practice "

The appointment system at this surgery is utterly broken in my experience. I phoned in the afternoon to be told there are no pre-bookable GP appointments and was told to send a text message and they would get back to me. I have zero faith in this method as I have requested bookings online before and no-one has got back to me. The only other alternative is to try to get a same day appointment by phoning at 8am. This has proved virtually impossible; I have phoned first thing, been stuck in a queue for 30 mins, only to be told there are no appointments. In the past I have had to go to A&E for non-urgent matters just because I couldn’t book an GP appointment in advance. It’s frightening being registered with a practice where care is almost impossible to come by. How is someone who is seriously ill or elderly supposed to navigate all the obstacles/ barriers this practice puts in the way of getting something as basic as a GP appointment. How many cancers are being missed by this practice? The one time I did manage to get some kind of appointment I was only allowed to see a nurse not a GP. When I arrived at about 9 am there was only one other patient in the waiting room; it was the middle of winter and you wondered where all the sick people were; probably trying in vain to get an appointment. The practice succeeds in distancing itself as far as possible from the care needs of the patients on its books. Avoid if you have any alternative.