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"Cancer unit "

About: Royal Stoke University Hospital

We attended the cancer unit yesterday for my husband’s chemotherapy nurses were and always are absolutely amazing my only issue is the main entrance being blocked off, I know there is building work going on but we rely on being dropped off and picked up because the parking is horrendous we would usually wait in the foyer and be able to have a seat while watching for our lift to arrive but because of the entrance being on the side had to stand outside in the freezing cold. I picked a leaflet up only to find that more space is going to be lost by building a holistic clinic on which I’m sure could have been put elsewhere and it going to take at least twelve months to finish,I’m sorry but no thought has been given to the patients having chemotherapy not feeling too well having to hang about outside. I don’t know who thinks these things out probably someone who hasn’t had chemotherapy.

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Responses

Response from Royal Stoke University Hospital 3 weeks ago
Royal Stoke University Hospital
Submitted on 05/04/2024 at 13:13
Published on nhs.uk at 13:14


Dear Anonymous,

Thank you for taking the time to share your comments around yours and your husbands experience at the Cancer Centre. As a Trust, we value all feedback, whether positive or not, to allow us to improve for the future.

I appreciate the current frustrations with regards to the building work at the Cancer Centre, however the project has been developed with the involvement of patients with lived experience and aims to provide a better experience and care for cancer patients overall.

I will share your comments with the Cancer Management Team so they are aware of your concerns.

With best wishes

Rebecca Pilling

Head of Patient Experience.

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