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Efficient and kind

Story from nhs.uk

"Efficient and kind"

About: Wexham Park Hospital

Took my wife to A&E at about 5am the reception staff were kind and helpful, the triage nurse saw her immediately and after that as it was categorised as non-urgent there was a wait of about 4 hours however her blood was taken for testing. When we saw the the doctor he was extremely efficient, had all the results to hand and reassured us about the situation. We left with a clear plan of what we had to do next, thank you very much we value our local hospital. Well done

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Responses

Response from Wexham Park Hospital about a year and a half ago
Wexham Park Hospital

Submitted on 21/05/2024 at 15:22
Published on nhs.uk at 15:22

Dear Terry,

Thank you very much for taking the time to leave this feedback. I am delighted that your mutual experience was so positive and that you were so well looked after and left satisfied with the care you had received.

Thank you again and kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust.

These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations.

If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***

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