Care Opinion

I can only praise the level of service

Posted By Ernie25

"I can only praise the level of service"

About: NHS 24 / NHS 24 (111 service) Queen Margaret Hospital / General Medicine

(as a service user),

Felt terribly unwell, tried self care...!! Had unceasingly troublesome cough with lots of chest spam, breathless, lots of phlegm 

Called NHS 111, never used service before....and I can only praise the level of service, from triage, to call back then attending the hospital, advanced nurse practitioner Fiona was efficient, knowledgeable and most of all caring.

I am now on the up, thank you NHS ❤️

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Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 5 months ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 16/04/2024 at 09:16
Published on Care Opinion at 09:16

picture of Stephanie W

Dear Ernie 25

Thank you for sharing your experience on Care Opinion. I am sorry to learn you had cause to contact 111 after feeling so unwell but am pleased to read that you had such a positive patient journey.

If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience and I am glad to hear you are feeling better.

Kind regards

Stephanie

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Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 5 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 24/04/2024 at 13:36
Published on Care Opinion at 13:36

picture of Siobhan Mcilroy

Dear Ernie25

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am so pleased you were happy with the service you received from NHS24 and from Fiona. It must have put you at ease to find her efficient, knowledgeable and caring.

I hope you are feeling much better.

Thank you again for sharing your story, best wishes and take care, Siobhan

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