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"Amazing Birth Centre"

About: St Mary's Hospital

Our experience at the birth centre was superb.

When contractions started, we came to the birth centre, 3cm dilated. From then on, our labour and post natal experience was great.

1. Midwives amazing

During labour, the midwives were really compassionate and supportive for the entire time. They were the biggest, best personal cheerleaders you would find - like a teenager going to a Taylor Swift concert (and I mean this in the most positive way). Midwives were technically experienced and competent, listened well to our concerns, calm and had lots of good supportive suggestions during labour. Midwives were also honest when they were unsure of things and needed to consult the doctors - this gave us lots of assurances that we were getting the best possible care.

After birth, all the midwives we met were checking in on us about every 2-3 hours, and were always on call to help with any questions or concerns we had. We had support on establishing breast feeding with the baby. They also conducted checks with the baby and mother, which led to consulting two doctors on separate occasions to do further checks. This again assured us that they were very thorough and did not leave anything to chance.

All midwives from different shifts were amazing, kind, approachable and great.

2. Facilities - 5star

The birth centre facilities were amazing. The pool, birthing bed, bean bags, balls, lighting, were all very calming and comfortable. It felt less “medical” but you do have all medical equipment at arms length.

Post natal rooms were equally great. A double bed helped as I (birth partner) could also rest. The armchair was very comfortable and practical. Shared pantry provided was great.

Facilities were very clean, practical, simple and useful. Money was spent well at the birth centre. It is not luxurious in the physical sense - no gold plated toilet bowls, but gave the best chance of a “luxurious experience”.

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Responses

Response from St Mary's Hospital 14 months ago
St Mary's Hospital
Submitted on 04/04/2024 at 18:35
Published on nhs.uk at 18:35


Dear Patient,

Thank you for taking the time to share your positive feedback regarding your experience at the Birth Center. Childbirth is not an easy process and support can massively expedite recovery. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments.

Yours sincerely,

Aamna Khan

Patient Experience Involvement and Engagement Officer

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