"Thoughtless method of communication"

Patient in hospital with suspected dementia, completely confused post seizure was sent multiple emails with links and codes to access their NHS account. Luckily family managed to access this to find a PDF appointment letter for the following week.

This system is inconvenient for most but could be disastrous for patients in these circumstances. The doctor arranging the appointment told us only the week prior they suspect dementia. Cannot fathom why they thought that method of communication was appropriate.

Following discharge from hospital, the patient gets a call from unknown number telling her shes had another seizure and going to prescribe her medication. Goes into detail about how much mg she is getting and why. Asks patient where she usually gets prescriptions from. Patient with suspected dementia… just discharged from hospital as was too distressed to stay in… Can’t even call back to find out what is going on as no caller ID and left patient in complete distress and panic. As if the family didn’t have enough going on as is.

Absolutely no excuse for this thoughtless method of communication when everything prior had all been postal only. God help any poor souls who are trying to get help without the support of their family.