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I could not have had better treatment

Posted By mikekm88

"I could not have had better treatment"

About: Victoria Hospital / SEAL (Surgical Elective Admission Lounge) Victoria Hospital / Urology

(as a service user),

After my pre-assessment visit I checked into the Victoria Hospital Kirkcaldy S.E.A.L. unit.  I could not have had better treatment from all staff members who did everything in their power to put me at ease. 

By lunchtime I had had my right kidney removed and was admitted to ward 54 in the urology department. Again, all staff were incredibly devoted to their patients and very empathetic towards my aches and pains. I could not have had better care in the private medical sector, something I have had previous experience of, and would willingly return to the Victoria for any further medical issues.

There was always a smile and a bit of good humoured banter when I was on the mend.  I don't think some people realise just how lucky we are to have the NHS. but I for one am full of praise for the hard work and devotion of all the staff of the Victoria. Thank you everyone.

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Responses

Response from Vivien Boylan, Charge Nurse, Day Intervention Unit, NHS Fife 3 weeks ago
Vivien Boylan
Charge Nurse, Day Intervention Unit,
NHS Fife

Submitted on 05/04/2024 at 16:50
Published on Care Opinion at 16:50

Dear mikekm88,

My name is Vivien Boylan and I am the Charge Nurse in Day Intervention Unit.

Thank you very much for taking the time to write to us with your feedback. I am glad the staff put you at ease and you felt well cared for. I will pass on your kind feedback to the staff.

I hope you are recovering well.

Kind Regards

Vivien

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Response from Susan Sung, Senior Charge Nurse, Ward 54 (Urology), NHS Fife 3 weeks ago
Susan Sung
Senior Charge Nurse, Ward 54 (Urology),
NHS Fife

Submitted on 08/04/2024 at 13:27
Published on Care Opinion at 13:27

Dear Mikekm88,

Thank you for taking the time to post your lovely feedback on Care Opinion.

I am delighted to hear that your experience throughout your major surgery was and remains positive.

We are fortunate to have a team of professionals that are dedicated in ensuring our patients do not feel alone and are supported throughout their journey. It is uplifting to hear that the staff were able to put a smile to your face and that you were attended to with such devotion. I will ensure that this is shared with them.

Wishing you well in your recovery.

Best wishes

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