"Very dissapointed with quality of service"

contacted 111 after being unable to get any joy at the doctors for my 2 year old grandaughter , they then referred me back to doctors for a call back which I didn't receive. Went to drop in the following day, phoned Dr again this morning as she was no better told no appointments but Dr would review and call back , was told to take her drop in if needing to see someone , this is now into the second week I feel it is wrong the doctors have not considered the age of the child and made an appointment available . How can you properly diagnose a child over the phone with the aid of photographs? She was prescribed over the phone steroid cream for a rash that hasn't even been examined. Now on way back to drop in . Feel like we have just been given the brush off without any thought to the childs needs .