"Dissapointing Triage Service"

1/3/24 I attended Cirencester Hospital with my daughter who was suffering from ear infection/virus, her ear was oozing ear wax and she was in a lot of pain.

She was seen by an emergency nurse who was polite and helpful, she explained they don't give antibiotics till after 3 days.

I was advised if my daughters symptoms continued after 3 days, I was to return to the hospital for the antibiotics.

I did return to the hospital on 20/3/24and my experience seeing the male Triage nurse was awful, he was rude, arrogant, patronising and was clearly not interested in my 4 year olds symptom's. He didn't look at her still oozing ear nor did he carry out any medical checks of her ear. I was told I would have to wait to be seen by a Doctor and return to the waiting room, I calmly asked how long did he think I would have to wait, as I had a funeral to attend in a couple of hours, his reply was "its minor injuries dept so it takes as long as it takes, if you have to go to your funeral, you'll have to go.

In my opinion is body language and is manners, or lack of them showed me it was to much of an hassle for him to do anything at 08:30 in the morning.

I rang my GP who gave me an appointment immediately and prescribed the antibiotics.

I hope I or my daughter never have to be seen by this nurse again.