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"What is it going to take?"

About: NHS 24 / NHS 24 (111 service) Victoria Hospital / Accident & Emergency Whytemans Brae Hospital / Urgent Care Assessment Team (UCAT)

(as a friend),

When a friend presented themselves this morning with acute suicidal ideation. I did my part to safeguard them. Having felt bereft to prior admissions and being fobbed off. They had very little hopes or faith in the mental health system to provide adequate and necessary support.

The situation became volatile and aggressive fairly quickly, having de escalated several times dangerous altercations where my friend was threatening themselves, and others. 

Upon contacting NHS24, they suggested to perhaps go for a walk, come home, have a warm bath and paint a pretty little picture as it might make them feel better.

Let me assure you, they were/are beyond that level of support. 

The long and short of this situation, lead to my friend having been discharged from hospital several times this week. At least 3 of those situations I was able to get police Scotland to intervene and admit them to the Victoria. 

Each admission led to my friend speaking with UCAT. UCAT confirmed them to be safe and well enough to go home. Yet hours later, my friend was deeper into their idealations, becoming more despondent, lacklustre, and withdrawn. 

What my friend needs is a temporary respite with trained mental health professionals. Not a concerned friend running around like a Blue Fly ensuring they do not harm themselves or others. All the while, I myself having to curtail my own mental health, put my own wellbeing on a back burner and stay strong in this moment of crisis. 

I did my part, a long with a mutual friend. I was able to get through to social services, as my last port of call. Who have provided the necessary information to assist my friend in their advocacy needs. 

The care and compassion for mental health (or lack thereof) in NHS Fife is utterly abhorrent, and I'm inclined to take this through Hell and High Water. 

I've noticed on this forum, such a lackadaisical, care less approach is not an isolated situation. 

Thankfully, myself and my friend are both safe, and have found a reasonable resolve. 

P.S. Whom do I call regarding my 12hr wages? 

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Responses

Response from Deon Loudon, Clinical Services Manager, Mental Health, Acute Services, NHS Fife 2 weeks ago
Deon Loudon
Clinical Services Manager, Mental Health, Acute Services,
NHS Fife
Submitted on 09/04/2024 at 12:08
Published on Care Opinion at 12:53


Dear Virgowe33

Thank you for sharing your experience and feedback via Care Opinion. I am sorry you have been unhappy with the support from NHS 24 and have been concerned about your friend after assessments by our Unscheduled Care Assessment Team (UCAT). If you would like to discuss concerns about the UCAT service in more detail so we can work to address learning or opportunities for improvement, please could you contact Ann Bain via 01334 696004 to provide your contact details and a manager from our service can arrange to talk with you in more detail? With best wishes to you and your friend. Deon

Deon Loudon, Clinical Services Manager

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Response from Karen, Patient Experience Officer, NHS 24 2 weeks ago
Karen
Patient Experience Officer,
NHS 24

Manage patient feedback

Submitted on 09/04/2024 at 13:29
Published on Care Opinion at 13:29


picture of Karen

Dear virgowe33,

Thank you for sharing your experience on Care Opinion. I am extremely sorry to learn of your friends’ difficulties and the challenges they are facing. I am further sorry to hear of the worry and stress you are experiencing due to being such a great support and friend.

I understand from what you have said that there have been a number of services involved in your friend’s patient journey. I reply in relation to NHS 24’s element.

I read your story with concern and I would like the opportunity to explore NHS 24’s input further. Could I kindly ask you to contact our Patient Experience Team to provide some additional detail, this will allow us to investigate this fully for you.

You can contact me or a member of our Patient Experience Team at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for taking the time to share your story and I sincerely wish you and your friend all the best.

Kind regards,

Karen

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