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Professional, knowledgeable and kind

Posted By Fracture2024

"Professional, knowledgeable and kind"

About: University Hospital Monklands / Emergency Department University Hospital Monklands / Radiology University Hospital Wishaw / Trauma & orthopaedics

(as a service user),

I had a recent car accident and broke my right arm- the care I have experienced has been  exceptional - from the night of the accident in A & E at Monklands- plaster and x Ray departments in Monklands, Adele I think was the nurses name at Monklands, to the ongoing care at the fracture clinic at Wishaw- Mr Howie’s team- Scott and staff nurses and x day and the special greeting given by the staff who welcomed you and clerked you in at the clinic- absolutely professional, knowledgeable and kind.

Everyone involved put me at ease and explained every procedure- thank you. I will soon be discharged to care of physiotherapy.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 09/04/2024 at 23:39
Published on Care Opinion at 23:39

picture of Jennifer Montgomery

Dear Fracture2024,

Thank you for sharing your experience of University Hospital Monklands and Wishaw.

I am sorry to hear about your car accident. What a frightening time that must have been and I am so glad to hear that you got away with a broken arm. I am pleased to hear that your care within the Emergency Department and X-Ray and plaster departments was exceptional and that this has continued through to the fracture clinic at Wishaw.

I look forward to passing on your kind words to the teams and especially Adele, Mr Howie, Scott and the whole team. They will get a real boost from hearing your feedback.

I hope you are recovering well.

Kind Regards,

Jenni

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