"Terrible Service"

Once again I received a negative experience with Tessa Jowell GP Practice.

On Friday 22nd March 2024. I needed an appointment. at 8:00am, I consulted the evergreen website, to book an appointment, and I also started a telephone call at the exact time - 8:00am. While on hold, I repeatedly tried to arrange an appointment online as the surgery encourages its patience to book an appointment through this method., On each occassion, I am seeing a message informing me the evergreen service is closed. I do not understand why its closed, and why i am unable to book an appointment. Its 8am, and I am expecting this service to be ready for use.

I finally abandoned trying to secure a GP appointment, and remain on the telephone line, waiting patiently for someone to answer my telephone call.

Despite my telephone call starting at approximately 8:00am, the telephone call is disappointingly not answered until 8:44am, almost 45 minutes, which is totally unacceptable. This is not an acceptable level of service, especially for patience whom are ill, and waiting for an appointment.

My experience goes from bad to worse, when i am advised there are no appointments for the day to offer me, and I am advised to call back after the weekend. If I have telephoned on the exact time the surgery opens, how can there not be an appointment? This surgery is not fit for purpose, and there are clear signs, this surgery is not fulfilling its contract. I am not happy, as each time I have contact with this organization, there appears to be a problem.