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"Cleanliness"

About: Pilgrim Hospital / Accident and emergency

(as the patient),

I was shown to a cubicle that had seemingly not been cleaned.

Cubicle had chair with a blue cushion. I noticed that there was drip mark down the front so I lifted the blue cushion and there was a pool of what looked like vomit under the cushion.

I reported to nurse who found a cleaner. They placed the cushion in corridor and wiped seat with a cloth they had in their hand then said they would come back and do a better clean.

2 hours later I asked nurse if cleaner was coming back as it was still dirty, I had to sit on plastic chair whilst this was ongoing.

2 x cleaners returned and gave the seat another wipe. 1 did the chair and the other picked up cushion that had been left to fester in the corridor and wiped it down.

At no time did I see either rinse or clean their cloths during cleaning.

Being a cancer patient and currently on chemo made me worry of infection from an unclean cubicle. I felt very vulnerable.

To add to my suspicion of cubicles not being cleaned between patients, I witnessed 2 cubicles in front of me having patients moved and NOT cleaned before next patient was placed in cubicle.

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Responses

Response from Vikki Hoadley, Sister, Emergency Department, ULHT 14 months ago
Vikki Hoadley
Sister, Emergency Department,
ULHT
Submitted on 16/04/2024 at 13:27
Published on Care Opinion at 13:27


Dear septembergj75

We apologies that the cleaning standards were not as expected and this feedback will be passed onto our housekeeping team and nursing staff. Due to high acuity and high turnaround of patients demands on our staff are high at times. I will request further feedback from the housekeeping team lead. We aim to have better standards than this and truly apologies for your poor experience.

Regards

Vikki

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