My daughter called NHS 24. She was waiting for the call to be answered for 1hour and 45mins only to then be cut off. Another half a hour for the phone to be answered to be told to travel quite far to a health centre in another town with chest pains.
Got to the health centre where basic checks were done and then told to go back to Monklands Hospital. We got there in the early hours of the morning, triaged and then back to the waiting room.
The waiting room was full of sick looking people half asleep or curled up and someone shouting. So many people left hanging about poorly in a waiting room. We talk about dignity and respect but where was that dignity for the patient sat next to me throwing up in a public area and just handed a bowl.
Back to my daughter's suspected blood clot. 8hrs later we finally left the waiting room to then be told to go to ambulatory care. Staff there were great but we did not leave the hospital for a further 3 hours. Eleven hours and 20 mins. You expect a wait but this was a joke.
I was disgusted and to be honest shocked. My mother was an A and E nurse and in my opinion hospitals were better run in the 60s 70s.
I cannot believe what I saw in the waiting room - no dignity and no respect. Not visited a hospital in years but after this visit I have to think that the A and E at this hospital is not fit for purpose.
"You expect a wait but this was a joke."
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) University Hospital Monklands / Ambulatory Care University Hospital Monklands Ambulatory Care Airdrie ML6 0JS University Hospital Monklands / Emergency Department University Hospital Monklands Emergency Department ML6 0JS
Posted by triangulumcb65 (as ),
Responses
See more responses from Karen D
See more responses from Jennifer Montgomery