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"royal Alexandra paisley dental suite"

About: Royal Alexandra Hospital / Dental Service

(as a parent/guardian),

we attended the day surgery today at royal alexander in paisley with my daughter who has additional needs , severe learning needs and anxiety. She has a great fear of any medical procedure since breaking her femur some years ago i honestly cannot thank all the staff today for their patience, understanding and total respect for her needs everyone from the clerk to the dentist mathew were just amazing each nurse and anaesthetist, theatre staff all gave full details etc of their name, role and what would happen and i feel so guilty i don’t remember their names but i am so thankful for their obvious well organised experienced department for all yous done today, She is home , in her pjs and sleeping off the medication, i know she may be a bit uncomfortable next few days but we are so relieved it’s over with, this good experience hopefully pays off in the future and lessons her fears of medical care, well done all involved yous we’re amazing

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde last month
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 05/04/2024 at 16:00
Published on Care Opinion at 16:00


picture of Nicole McInally

Dear Sister of Patient

Thank you for getting in touch to thank the staff who cared for you. I am delighted to hear that the staff were sensitive to your daughter’s individual needs and that the treatment was able to go ahead. I hope this helped reduce your daughter’s fears and provided you with reassurance. I will ensure that this is shared with the Team at the Royal Alexandra Hospital.

Hopefully, your daughter is recovering well and isn’t in too much pain.

Best wishes

Nicole

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