This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Care was superb

Posted By KaWei

"Care was superb"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency Victoria Hospital / Admissions Unit 1 (Emergency Medical) Victoria Hospital / Cardiology

(as the patient),

Atrial  flutter  returned 6 years after laser ablation. Apart from being very frustrated, heart was racing,  felt  sick, had headache & was generally jittery. Admitted  via 999 to Victoria Hospital, Kirkcaldy A&E.

Excellent  response time from  999 call centre & first class care by Tommy  & Ali, the paramedic team. Ambulance  stacked for 1 hour from approximately  9pm before I was admitted to A&E. 7 hours later, I  was advised I was going  to be admitted  to Admissions Unit 1. There all day & night, during  which time I had telemetry attached to me, before  being admitted to Cardiology ward 23 at 0800 hours.

Care in the ward was superb, from cleaners to advanced nurse practitioner ( thanks, Una, you went above & beyond & not just about my cardiac issue ) & everyone in between, both day & night. You have a brilliant team, Steph. Doctors approachable, also.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 3 weeks ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 02/04/2024 at 14:21
Published on Care Opinion at 14:21

Dear KaWei

Thank you very much for taking the time to post your Feedback here on CareOpinion.

I am really sorry to read about you being unwell, however, I am delighted to read about the wonderful care given to you throughout your entire journey, including the time spent in hospital. It appears all staff who have looked after you have really made a difference.

If you would like us to pass on your kind words to Tommy and Ali, I can arrange this for you. If you would like this to happen, please may we ask you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, date and address of where we attended. Please may we ask you make reference to your CareOpinion Username which will easily link to your story.

I hope you are feeling much better and wish you all the best on your recovery

Kind Regards

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Stephanie Doolan, Senior Charge Nurse, Ward 23 Cardiology, NHS Fife 3 weeks ago
Stephanie Doolan
Senior Charge Nurse, Ward 23 Cardiology,
NHS Fife

Submitted on 02/04/2024 at 18:37
Published on Care Opinion at 18:37

Dear KaWei,

Thank you for taking the time to post your story on Care Opinion today.

I am really pleased to read about the wonderful care you received throughout your hospital stay in Ward 23 and the positive impact this had on your patient journey.

I will share your wonderful feedback with the medical and nursing staff in cardiology which will be gratefully received.

It really means a lot to us receiving this feedback- thank you.

I hope you are feeling better and wish you all the best in your ongoing recovery.

Best Wishes

Steph.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k