This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"A little more information would be beneficial"

About: Lincoln County Hospital / Gynaecology

(as a service user),

I received an appointment to attend the Hemswell clinic.  However, I really did not know what to expect - all the information I received about the appointment was where it was and when it was.  I had been extremely anxious and fearing I was going to given really bad news - I had no idea I was going to potentially have a polyp removed.  I feel a little more information about what the appointment could involve would be really beneficial. 

Fortunately, I had my husband with me in the waiting room and he was driving - I was pleased I had him there after the procedure.  The staff were amazing and I cannot praise them enough.  There were four in total and they all put me at ease and I was supplied with gas and air when I was struggling with the pain and was fanned when I got more than a little warm.  The room could have been bigger - there was not a lot of room from the end of the bed for people trying to get by and also there were no blinds at the window.  Fortunately, I am a sun lover and it didn't bother me but I'm sure others would have found it very annoying, especially under the circumstances. 

I think the idea of the clinic is a very good one as long as patients are made aware of what could be happening at the appointment.  I was told that previously my procedure would have involved two visits, so I really appreciated that fact that it has all been completed in one day.  

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Tanya Wilson, Sister, Outpatients Gynaecology Trustwide, United Lincolnshire Hospitals NHS Trust 3 weeks ago
Tanya Wilson
Sister, Outpatients Gynaecology Trustwide,
United Lincolnshire Hospitals NHS Trust
Submitted on 08/04/2024 at 07:34
Published on Care Opinion at 07:34


Dear KLin

Thank you for taking the time to leave this feedback for our team following your recent visit to Gynaecology outpatients at Lincoln County Hospital. It is lovely to hear that the team were able to provide you with the support and reassurance you required during your appointment. Thank you for highlighting that you have not received all of the information you should have prior to your appointment. I will raise this with the appointment team to ensure this can be improved in future. From the room size this is an area we have highlighted and hope to improve in the near future.

Kind regards

Tanya Wilson

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k