"Frustrating"

Unable to log onto the Anima System, rang surgery wanting to see a GP about side effects of BP medication which I stopped taking yesterday. Request acknowledged and told a pharmacist would ring me in 7 days!! Rang surgery again and explained by that time I would be off meds for 8 days, asked again to see a GP. Request acknowledged and given a GP appointment for the 8th April in 13 days time!! Supposed to have a Kidney Function Test after 28 days on meds on 9th April but how can I when side effects have forced me to stop taking them.

You cannot see the same GP twice and receptionist on duty today is in my opinion rude, dismissive and not interested in patient concerns, told me to go back on Anima tomorrow and make another request to see a GP. After I said I wanted to speak to the Practice Manager

I was told to come back at 3.20pm today.

My advice is make sure you are able to access Anima and give as much information as possible or it will be triaged based on what the receptionist inputs onto the system. If this is not correct or detailed enough then you will not be able to discuss concerns with a GP either over the phone or face to face.

This surgery used to be so good and I now I feel it a battle and an uphill struggle to speak with a GP. The lack of concern, empathy and compassion demonstratesd by the receptionist today is just so poor. Patients who are unable to navigate the booking system or speak up for themselves do not stand a chance of getting the care they need and deserve. I very rarely attend the surgery but when I do I feel like I am a nuisance who has no right to ask to see a GP. Surely if you are prescribed medication for blood pressure and you experience side effects, you should be seen quickly or contacted by a GP to discuss it, not left for 13 days on no medication because you have had to stop taking it. This poor system is enough to give you high blood pressure.