Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Lack of privacy

Posted By Pik24

"Lack of privacy"

About: Royal Alexandra Hospital / Same Day Admissions Unit (SDAU)

(as the patient),

I was attenting the same day admission unit RAH Paisley. Only one toilet available to patients in gowns to use in front of  row of patients waiting. No sound proofing and absolutely no privacy for the user to their acute embarrassment and discomfort to those waiting. Surely a sound proof door is not too much to expect

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 14 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 28/03/2024 at 12:11
Published on Care Opinion at 12:11

picture of Nicole McInally

Posted on behalf of Sharlene Baillie, Lead Nurse

Dear Pik24

I would like to sincerely apologise for the discomfort and embarrassment you experienced during your visit to the same day admission unit at RAH Paisley. Your feedback is incredibly valuable to us, and I fully understand how the lack of privacy and soundproofing can be distressing.

Please be assured that we take your concerns seriously, and we are working to address this issue.

Thank you

Sharlene

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k