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"I am very grateful to them all"

About: Royal Infirmary of Edinburgh at Little France / Gastroenterology Royal Infirmary of Edinburgh at Little France / General Surgery

(as a service user),

I was transferred to this hospital as an emergency from another hospital where a stent was fitted due to a blockage at my bile duct.  This was a painful operation. 

I was given an appointment early this year for follow-up day surgery by the same surgeon.  Unfortunately this wasn't successful partly because I was experiencing extreme anxiety, due to worries about post operative pain.

The excellent surgeon stopped the procedure and came to the recovery area to advise he'd issue a new appointment within a month or two to have the procedure done under general anaesthetic.  He was very caring and waved off my apology for my anxiety causing the procedure not to be possible that day, saying these things happen. 

I was admitted a month later for the surgery, again by the same surgeon. The surgery was complicated and the expectation was only part of it might be possible with a follow-up required.  In the end, the talented surgeon did the full procedure so no follow-up is needed.

I am beyond grateful to the surgeon. I would also comment on the Consultant who administered the anaesthesia. I was feeling anxious and he and was very calming.  So was his other colleague.  I am very grateful to them all.

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Responses

Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian last month
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 28/03/2024 at 17:04
Published on Care Opinion at 17:04


picture of Michelle Jack

Can I thank you for taking time to feedback to us I am pleased our team were able to help. Please take care with your recovery.

Thank you again.

Michelle

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by MrsCP (a service user)

Thank you. I wasn't sure if I could say who the surgeon was. He was Dr McGowan. The Consultant in charge of my anaesthetic was called Steve. His colleague was also Steve. The other people I encountered were also mostly caring.

I hope I don't have to see Dr McGowan again but it's because I hope I don't need him. Any patients who get Dr McGowan are in the best hands they could possibly be

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