"New form system doesn't serve children"

Dear Leanne

I'm sorry to hear about your experience, and I truly understand your frustration. It sounds like you were in a very distressing situation, and the delay in response from the GP only added to the stress.

While I can't address the specific circumstances of your case as the review does not provide a full name, it's clear that there's room for improvement in the system's responsiveness, especially when it comes to urgent cases involving children. It's crucial for healthcare providers to ensure timely access to care, particularly for children's health concerns.

I understand the urgency and concern you felt when your daughter fell ill. We sincerely apologize for any inconvenience caused by the delay in responding to your online form submission. We acknowledge that the timing of our response was not ideal, and we are actively working on streamlining our communication channels to ensure a more prompt response to urgent cases like yours.

Regarding the wait time at the walk-in center, we empathize with the challenges you faced, especially with your daughter in discomfort. I hope your daughter is feeling better now, and I appreciate you sharing your experience as it sheds light on areas where improvements can be made.

Your trust in our ability to care for your child is of utmost importance to us. We are dedicated to ensuring that every patient, especially children, receives the attention and care they deserve in a timely manner.

Thank you for bringing this to our attention. We will take your feedback into serious consideration as we continue to enhance our services.

Kind regards,

Shalini Barnard

Locum Practice Manager

Sunny Meed Surgery