"Unacceptable behaviour "

Went to Hartlands hospital on Monday with my son as he has fluid in his lungs, He also has a severe blood infection and struggling to breathe, 111 said go straight to hospital and advised Hartlands hospital so we went straight there worried sick, We were left waiting for hours worried sick and found out my son was extremely unwell and would need a bed and antibiotics by drip, We waited and waited and after some hours the drip was put in and we had to sit on a chair while waiting for a bed, It's now Wednesday and still no bed and now there's talk of discharge?? So we have had the entire 4 stage drip course of antibiotics sitting around delirious due to lack of sleep, My son has epilepsy and seizures are triggered when he's tired but every time I mentioned anything I was spoken to like rubbish by multiple different members of staff and even the tea lady jumped in for a go at one point and got told to leave the area, All because as a mom I tried to safeguard my child I was made to feel like a trouble maker and that's disgusting, These members of staff choose to work at a hospital knowing they course unnecessary distress to people going through new scary and sad situations which lead me ro this review, Change needs to happen fast at Hartlands you cannot expect paying citizens to stay in A&E for over 28 hours being spoken to like criminals, I've used the work criminals for a very good reason as in prison they get 3 meals a day but at Hartlands you get 0 meals just tea and 1 sandwich? Treated worse than criminals in prison at a time of hardship spoken to like rubbish, neglected with information leading to severe anxiety and left in hallways to receive treatment while feeling more tired than ever experienced in my life putting my son at extremely high risk of a seizure surrounded by hard plastic seating he could hit his head on if he did fall and seizure and a solid cold floor while suffering from severe illness, Honestly if I worked there I'd be ashamed of the disgusting service and total disregard to public safety.