"Poor service"

Impossible to get an appointment within reasonable time! When I see a gp they are usually nice. Most of the time they cancel appointments or give me a nurse instead. Gp’s seem to be continuously on holiday. Today I turned up for my appointment and was told the gp had left, my text message from the automated system was showing a different time to appointment, receptionist blamed me and was unsympathetic, unhelpful and rude and basically gas lit me when I became upset! Very upsetting and frustrating, don’t think they are a legit practice. Something is off with this practice.