"Disappointed"

Having been over 40 years with Wellway with good service, Valens have been a Nightmare. Knowing how difficult it was to get an appointment, I walked in to the surgery to see if I could sit and wait to see a doctor as I had a bad fall, had serious facial bruising and severe headache. Receptionist looked on the system, shrugged her shoulders, turned her palms up to the ceiling and said she hadn’t any appointments for 7 days and she sent me to the walk in at Ashington where they were very honest with me, I was told I could possibly have a fracture or a bleed and sent me straight to Cramlington in a taxi with a referral and telling me I shouldn’t be driving!! Nine hours later, after being treated well and kept up to date, I left cramlington with a broken nose and concussion.

Now seeing a doctor would have had the same result but would most likely have cut out the visit to Wansbeck. Where has the care and empathy gone from Wellway or Valens as we are now known. As a family we have been lucky enough not to have to frequent the doctors so only go when we have a serious problem that needs a docs opinion. That is hard to get !!

I know our NHS are stretched to capacity and the amenities in are towns are not even given consideration when new estates are going up like mushrooms, but we need to more consideration when we need medical attention.