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"Misdiagnosis and Poor Service Delivery"

About: University Hospital Wishaw / Trauma & orthopaedics

(as a parent/guardian),

Son injured foot in November 2023, attended Wishaw for X-ray and told no break. Further injury in March resulted in 2nd X-ray and sent away with no confirmed break.

Called by hospital a couple days later and advised to attend fracture clinic the following week. On attending told stress fracture to navicular bone had been missed in November and should have been pinned. Bone had now broken clean in 2 and bone graft now required from heal to join the bone.

Crutches and protective boot given and advised would be contacted about surgery potentially as early as next day. Call didn’t come but was called to schedule surgery on Friday. No confirmation call the night before but advised on Friday surgery was off but scheduled for Saturday. Contacted the night before and told surgery postponed to Sunday. Contacted night before and surgery cancelled with no date provided. Reason given was volume outstripped capacity.

Questioned why not being treated as priority given initial misdiagnosis was the reason for trauma surgery requirement, no reason given.

Feels like we have been put off list due to having audacity to question decision making and son now left with serious injury, no date for surgery and risk of impacting on his ability to study and sit higher exams. Hospital did not cause injury but misdiagnosis and lack of service delivery could have life impacting consequences.

Should be acknowledged that on visit to fracture clinic service was first class. What went before and has come since has been failure. 

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Responses

Response from Ben Mason, Senior Practitioner for Trauma and Orthopaedic Services , University Hospital Wishaw, NHS Lanarkshire 3 weeks ago
Ben Mason
Senior Practitioner for Trauma and Orthopaedic Services , University Hospital Wishaw,
NHS Lanarkshire
Submitted on 04/04/2024 at 16:22
Published on Care Opinion at 16:34


Dear Mad from Motherwell

Thank you for taking the time to post your experience and feedback on Care Opinion. I am sorry to hear about your experience and journey so far.

I am pleased that I managed to meet you and your son in the Day Surgery Unit, to listen to some of the concerns you raised. I am delighted to hear your positive experiences of the Fracture Clinic and the Theatre Department. I hope the recovery period continues uneventfully.

Thank you for providing me with your contact details and recognising that I will look into this in more detail for you and your family and identify areas of learning and improvement that the service can take forward.

Kind regards

Ben Mason

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