"The service has detiorated dramatically since…"

This was a practice that everyone spoke highly about. Now people are shockingly disappointed.

I have 2 small kids under age of 5. The way their care has been neglected is appalling. Iv had many negative experiences and have decided to leave this practice. Therefore leaving a review. Online consultation response you hear from them after 48hrs. Then you book yourself a telephone appt . If they think it's urgent approx 5 days wait otherwise it can be 14 days wait for a telephone call. My daughter recently has clearly contracted throat infection from myself. I got antibiotics by calling 111 at the end from pharmacist which shouldn't have been the case as GPs should be doing this. So my 3 yr old hasn't bn eatingn for a wk on and off fever swollen tonsils iv reported it is likely she's contracted infection from me as throat infection is highly contagious and may require antibiotics urgently. Ofcourse a child not eating should be cause for concern. But again and had to wait 48hrs to hear back then the option to book face to face as I had complained that i need to be seen by a dr due to the last incident. They offered me a school time over text message in 5 days which isn't a convenient time I have another child to pick up from school. Poor communication with patients. Not even a phonecall. Few wks before I took my 5 yr old similar symptoms I was given Piriton by the nurse practitioner. she also had on and off fever with rash and again sore throat. She had these symptoms before me. Then after I was told I had a throat infection. So seeing a dr seems to be very difficult here you get seen by a nurse practioner instead and not sure if the right medication is being given if we all have had the same symptoms in the house. But everyone being given a different treatment. I got antibiotics from 111. My daughter got piriton from barkantine. And they have recovered for a week and unwell again. Do I bother contacting for a a 48hr response to give me a call after another week or 2. No thanks I cannot neglect my daughters health through this practice any longer. I have previously worked in this building before. I am very shocked and will be moving myself and my children out of this practice.