"Bewildered"

Had an xray of my knee at imaging depot. . Went back later as I needed a copy. (a couple of years ago, I could get a copy in a few days on a cd, which they don't do now), But was told to fill in a form, which said I could get a copy of my records in about 4 weeks time. I need a copy very soon. Why can't they give me a copy of my xray soon.? God only knows! The reply will probably be Data protection. Against Myself? . Ps. I had my eyes tested there a few days ago for diabetes, and got a copy of test within two days.