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"Overall my experience was good"

About: Royal Cornwall Hospital (Treliske) / Gastroenterology Royal Cornwall Hospital (Treliske) / Hepatology (Liver problems) Royal Cornwall Hospital (Treliske) / Pain Clinic

(as the patient),

I am on my 10th week in hospital in Treliske Truro, I have experienced good and bad here. I feel that the nurses and HCAs are great and really care and also some doctors too.

Some names to mention, Mary is excellent at her job very caring, Amy great also helped me in the shower a few times when I was less mobile, Richard and Bolagi both were amazing Tura was great, nurses Walter was fantastic as was Bridget and Doctor Eden was by far the best Doctor he was very caring and I felt very safe and felt he listened other doctors were good too but Eden stood out for me.

The pain team I felt did not listen, and made me feel very uncomfortable and that my opinion didn't matter.

Overall my experience was good.

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Responses

Response from Jan Crapp, Clinical Matron, Specialist Services and Surgery, RCHT last month
Jan Crapp
Clinical Matron, Specialist Services and Surgery,
RCHT
Submitted on 25/03/2024 at 15:26
Published on Care Opinion at 15:29


Thank you so much for your kind and positive feedback regarding the Gastro and Liver Unit. I will ensure your comments are fed back to the staff you have mentioned personally and to the team overall. I am sorry that you feel that the pain team made you feel uncomfortable and I will ensure that this is fed back to them.

Jan Crapp

Clinical Matron Specialist Services

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