"Dysfunctional appointments system"

Everything about the appointments system is broken. It's virtually impossible to change appointment times. There's an assumption that nobody works and can go any time. It's so stressful. You either have to wait for 2 hours on the appointments line or know the department extension no., which they don't tell you. The letters have no numbers to call (or the wrong number). Recently, the first message I received for an urgent referral was a text for an appointment cancellation but I hadn't been notified I had an appointment. Then later over that weekend another text message with an appointment for 8.20 on Monday, which I couldn't make. I tried to call at least 10 times to postpone but could not get through. I tried several times to call but no-one you speak can or will help. Switchboard only puts you through to the department, which is closed. So appointment missed and I'm being discharged apparently.