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"Worst experience "

About: Queen's Hospital (Romford)

We've now surpassed the 12-hour mark at Queens Hospital's Same Day Emergency Care (sdec), where my nephew has been waiting for care since being rushed here post-seizure. The situation is dire, and the wait has been distressingly long.Disturbingly, we’ve discovered that there is only one doctor assigned to the entire unit today - a decision that's come from the highest levels of hospital management. This is unacceptable and alarming, reflecting a system that's failing its patients at the most critical times.Our family, along with many others in distress, is now eagerly waiting to see how quickly the hospital management responds to this critical situation. We demand not only immediate care for my nephew but also a comprehensive explanation and reassessment of the policies that led to such inadequate staffing.This situation transcends our personal story; it's a stark indicator of a broader crisis in emergency healthcare provision. It's time for those in charge to step up and address the urgent needs of their community.Please share this post, tag @[Hospital'sInstagram], and raise your voice. We must hold the hospital accountable and ensure that no other family endures this kind of wait for emergency care.#QueensHospital #sdec #HealthcareCrisis #EmergencyCare #PatientRights #DemandAction #ActNow

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Responses

Response from Queen's Hospital 12 months ago
Queen's Hospital
Submitted on 20/06/2024 at 15:22
Published on nhs.uk at 15:22


Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)

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