"Receptionists lack of listening and understanding"

I attended A+E with severe pains in the top right of stomach after being check by doctor from Runcorn hospital. Notes were sent over. When I arrived I spoke to a receptionist who clearly didn't listen to me. I told her that the doctor said it could be gallstones and that the notes were sent over. I was left for two hours rolling in pain in the waiting room while I understand that it's priority first I couldn't understand why they left me like this and most people that came in after me was seen before me and they were skipping into the triage! The first women I spoke to was very passive aggressive towards me and said I was the next one in.The second one I spoke half an hour later gave me co codamol even though she said she wasn't allowed so I took them and continued to be in pain. An hour later I spoke to the third receptionist at this point I was crying in pain. She asked if I have had any pain relief and I told her that one lady in reception gave me co -codamol and hour ago and they haven't help! Then that lady shouted over denying that she give me anything!! I still had the paper cup that she gave me with the medicine! All of a sudden after that altercation. I was rushed in and seen a triage and doctor within 15 minutes. The two doctors I saw was amazing and so caring made me feel relaxed even though in so much pain. I got pain relief and an investigation into my pain. The doctor came bk and said I need a x-ray on my chest and he would tell me why when I get the results. This kinda scared me because I didn't understand why only just I be told after the appropriate treatments and referrals that the receptionist put me under as just pain in rib so now I can understand why I was left for two hours in my pain your receptionists need to listen and detail every thing the patient says! The morale of one receptionist was awful. I heard her moaning to the nurses while I was on a drip and that negative attitude has no place in a hospital!! Plus the doctors are fighting with a very small room, three cubicles where doctors couldn't take patients back out to reception had to wait there until someone went out of the triage room that's not organization at all. This would definitely affect the productivity of trying to see patients at a reasonable manner! Again I can't fault the doctors they were incredibly just if the receptionist actually put my real reason down of why I was there I know I would have been seen well earlier and not left in pain for two hours!!