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"A lot better than expected"

About: Good Hope Hospital

In all honesty I have not been happy with the procedure my mother had at Good Hope to replace a pacemaker - she has had a number of complications since it was fitted - and at the actual fitting lost a lot of blood and subsequently fainted at home - This was concerning as she had a pacemaker fitted for over 10 years - fitted at Solihull hospital and had no such problems - Arriving early for an 08.20 appointment there was some confusion with timing - this was dealt with very quicky and Mom was then seen and had a very thorough appointment.

She was given clear, detailed and assuring support provided by the cardiology team yesterday - I would say it was second to none. Most of my mothers fears were heard and responded to - following the process - she felt very faint and I had to hold her up before she fell to the floor - I called for help and was given help immediately including help from the wider cardiology team - who came with a wheel chair and re-checked her blood pressure and pace maker etc and all was as fine as it could be - after something to eat and drink whilst still on site - Mom began to feel a lot better - so just wanted to say well-done to the team members we saw today and in particular to the cariology specialist who we had the original appointment with. Well-done all

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Response from Good Hope Hospital nearly 2 years ago
Good Hope Hospital
Submitted on 03/04/2024 at 16:29
Published on nhs.uk at 16:29


Dear Jennifer

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were happy with the care your mother received at her recent cardiology appointment/procedure - and that her concerns were listened to and responded to and when she needed immediate assistance this was provided promptly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

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