"Excellent Service"

About: Poole Hospital Poole Hospital Poole BH15 2JB

Posted via nhs.uk 15 months ago

I was referred to A&E after calling 111. I was immediately booked into the urgent care team for an appointment with a nurse practitioner. I waited less than 5 minutes and was seen, she quickly called ENT team and made me an appointment the following day as the relevant registrar was not in until the morning.
I was expecting to be waiting for hours, but was turned around and out the door with a specialist appointment within 15 minutes, outstanding service thank you.

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University Hospitals Dorset NHS Foundation Trust

Submitted on 25/03/2024 at 15:33

Published on Care Opinion at 15:33

Dear Gareth,
Thank you so much for sharing the speedy service you received when you were referred via 111. I will pass on your comments to the urgent care team who will be so grateful to receive such glowing feedback. It is really heart warming to hear the service worked well and your health needs were addressed so rapidly. So often we hear about the lengthy waiting times and how frustrating this can be. It is good to know that in your case a specialist ENT appointment was forthcoming.
Many thanks for taking the time to share such positive experiences.
Kind Regards
Patient Experience Team

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