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"Excellent GP Practice"

About: General practices in Greater Glasgow & Clyde

(as a parent/guardian),

We have said on multiple occasions that we must leave written feedback and have never got round to it, tonight we are!

Grantley Medical Practice have been excellent. Although we (fortunately)  seldom have required their services in the past there have been a number of occasions in the past 3 years where we have had acute concerns with our children’s health. On all occasions the practice has been impressively efficient and they have been seen on the same day as calling. Sometimes within an hour or two. On each occasion, thorough examination and history was taken and made us all feel at ease with follow-up planned if required. 

We are aware of the time constraints and increasing volume of work in primary care and greatly appreciate the care and attention given to our family. We were never made to feel like we were a burden at any point and enjoy the friendly practice. 

We would like to thank Drs Gallagher, Steel and Poole for their care and Lisa at the desk for her help. 

Keep it up!

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 27/03/2024 at 15:13
Published on Care Opinion at 15:13


picture of Kevin Torbet

Dear Marriedwithkids

Thank you for taking the time to leave us your feedback on Care Opinion.

It was very pleasing to hear how you have been treated by the staff within Grantley Medical Practice on each occasion you have had to attend with your children.

It was great to hear how the staff have taken the time to listened to your concerns and provided a full examination and follow ups when required.

I will be happy to pass on your thanks to the team who I'm sure will all be touched to hear your kind words especially Drs Gallagher, Steel and Poole and the receptionist Lisa.

Thanks again this really means a lot to the staff.

Kind regards

Kevin

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