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Warm, caring and skilled staff

Posted By Amag

"Warm, caring and skilled staff"

About: Royal Victoria Hospital / Accident & Emergency Royal Victoria Hospital / Cardiac surgery Royal Victoria Hospital / Cardiology

(as a relative),

My husband recently had a coronary and was treated first by ED, rapid response Cath Lab, ward 5D, cardiac theaters, cardiac ICU & HDU and 5A.

From the moment we arrived in ED until we left 4 weeks later we experienced warm, caring and skilled staff. Everything was explained and re-explained as we went through the shock of what had happened.

My husband was cared for and everyone created such a positive, supportive environment which was so appreciated.

The wards were spotless and continually cleaned. During his stay in ICU when he felt particularly vulnerable he said he felt so safe and cared for. 

My one comment is that the sign in the relatives' room in ED which said Resus Relatives Room did scare me, even though I am a member of Belfast Trust and knew the procedure. Being on the other side of the bed is a different experience. 

Thank you to Mr Jeganethan, Mr Hooks, Dr Johnston, all the MDT and PCSS staff in 5D, Cardiac Theatres, CSICU and 5A. 

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Responses

Response from Maura Quinn, Assistant Service Manager, Cardiothoracic Surgery, Belfast Health and Social Care Trust last month
Maura Quinn
Assistant Service Manager, Cardiothoracic Surgery,
Belfast Health and Social Care Trust

Submitted on 23/03/2024 at 11:57
Published on Care Opinion on 25/03/2024 at 08:23

Dear Amag

My name is Maura Quinn and I am the Assistant Service Manager for Cardiothoracic Surgery at the RVH.

Thank you very much for taking the time to feedback to us on the care of your husband through his difficult journey to cardiac surgery. This is very much appreciated and will be shared with the staff involved.

I hope your husband is continuing to recover well from his surgery and we wish you both well.

Kind Regards

Maura

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Response from Emma Herron, Assistant Service Manager, Adult Cardiology, RVH,MIH,BCH, Belfast Health and Social Care Trust last month
Emma Herron
Assistant Service Manager, Adult Cardiology, RVH,MIH,BCH,
Belfast Health and Social Care Trust

Submitted on 26/03/2024 at 08:28
Published on Care Opinion at 09:00

picture of Emma Herron

Hi Amag

My name is Emma Herron and I'm the Service Manager for Cardiology which covers the Cath Lab and Ward 5D.

Thank you so much for your kind comments about your experience within the RVH whilst your husband was unwell. It really does mean a lot for our staff to get this feedback and I will make sure your lovely comments are passed on to them.

I really hope your husband makes a good recovery and that he continues to receive the health care he needs to do this.

Kindest regards

Emma

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Response from Linsey Sheerin, Divisional Nurse, Urgent and Emergency Care, Emergency Care, Belfast Health and Social Care Trust 3 weeks ago
Linsey Sheerin
Divisional Nurse, Urgent and Emergency Care, Emergency Care,
Belfast Health and Social Care Trust

Submitted on 04/04/2024 at 17:38
Published on Care Opinion at 17:38

Dear Amag,

My name is Linsey Sheerin, I am the Divisional Nurse responsible for Urgent and Emergency Care at Belfast Adult Emergency Departments. Thank you for taking the time to share your experience on Care Opinion. I will ensure your kind words are shared with staff, please do not underestimate the impact this will have on them. We will ensure that we review the signage in the relatives rooms, thank you for bringing this to our attention.

I sincerely hope that your husband is continuing to make good progress in his recovery

Linsey

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