"One small example of many I could give."

I was admitted to Yeovil Hospital ninth floor as an emergency admission as a result of fluid overload due to kidney failure. 

The consultant was very pleasant and very knowledgeable and very understanding.  Most of the nursing staff were kind to the patients around me as there were some difficult medical cases. 

However, there was one nurse who I found over bearing and rude to patients and staff.  I feel I wasn't told the truth on several occasions and it got so bad that staff management came to see me as I was complaining about the lack care demonstrated.  I felt this was whitewashed over as they really didn't want to understand the problem. 

My view was shared by staff and other patients.  To give an example, on my discharge I was given half and hours notice and told I would have to find my own way to Dorset County renal unit for further care.  I said I needed transport and was flatly refused by this staff member, when in fact the day before I had been promised transport.  One small example of many I could give. 

I might add that I worked in the NHS for 35 years and I am fully aware of the pressures staff are under but this individual was the most unprofessional nurse I have ever come across and I dread going back to Yeovil Hospital and onto that ward.  I would refuse if that individual was there.  I know I am not the only person who made complaints. 

The ward itself was filthy and while on the ward I caught covid, and I also had a stomach bug. 

It was frankly a nightmare compared to the stays that I have had in other local hospitals.