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"A great experience"

About: Vale of Leven General Hospital / Day Surgery Unit

(as the patient),

I was admitted to the day surgery unit at Vale of Leven Hospital for an inguinal hernia procedure. Reception and the necessary paperwork was carried out by various nurses in a kindly and efficient manner with a lovely 'injection of humour'. They set out exactly what going to happen in the day

The consultant surgeon Miss Chisholm explained the procedure in detail inviting questions and also what would happen post op’. Also with a wry sense of humour. The anaesthetist visited going through his part of the procedure again inviting questions. 

In the recovery room I was well attended and given time to come round. I was then moved back to the small ward and well looked after receiving the best toast and cup of tea ever. Interaction with the nurses was excellent and again humour was an important part of the process.  

My discharge was straightforward. I left with a feeling of having experienced a heart warming day if that makes sense! 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 27/03/2024 at 13:36
Published on Care Opinion at 13:36


picture of Kevin Torbet

Dear Ironman Mike

Thank you for taking the time to leave us your feedback on Care Opinion.

I was pleased to hear you had such a positive experience while attending the Day Surgery Unit for your procedure.

It was nice to hear how the staff took the time to make you feel welcomed and showed a compassionate and caring nature throughout your stay.

I'm glad the staff's use of humour helped with the process and you left a happy patient.

I'll be happy to pass on your thanks to the team who I'm sure will be touched to hear your kind words.

Kind regards

Kevin

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