Text size

Theme

Language

"I received excellent care from all staff"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Northampton General Hospital (Acute) / Accident and emergency Northampton General Hospital (Acute) / Cardiology

(as the patient),

Last Saturday morning, I experienced great acute pain. This necessitated call for ambulance support. This reached me without delay.

I was taken to A and E where I remained until Sunday morning. Throughout that time, I received excellent care from all staff who were clearly under pressure.

Blood tests and scans resulted in my admission to the Heart Centre on Sunday. Here too I was given a very high level of care (angiogram, frequent blood tests, ECGs, etc.( until discharge Tuesday morning.

All staff encountered at every grade of responsibility were patient, professional and supportive. I am very appreciative of our local hospital provision and am grateful to have received life saving attention.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sara Francis, Deputy Head of Patient Experience & Engagement, Northampton General Hospital NHS Trust 14 months ago
Sara Francis
Deputy Head of Patient Experience & Engagement,
Northampton General Hospital NHS Trust
Submitted on 21/05/2024 at 15:26
Published on Care Opinion at 15:26


picture of Sara Francis

Good afternoon,

Firstly, please accept our apologies in the lateness in sending this response to you.

Thank you so much for taking the time to leave feedback on your experience at NGH.

We are so glad to read that you received excellent care during your time in the A&E Department and at the Heart Centre. The staff will be so happy to read this feedback and will give them such a boost!

We shall ensure your feedback is shared with everyone involved in your treatment and care.

Kindest regards

Sara Francis

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k