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Telephone consultation

Posted By Roseann24

"Telephone consultation"

About: Sexual Health Services - North Staffordshire and Stoke-on-Trent (Open Clinic)

(as the patient),

Never received a call over the 3 appointments

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Responses

Response from Leanne Fowler, Nurse Manager, North Staffs & Stoke Open Clinic, Inclusion last month
Leanne Fowler
Nurse Manager, North Staffs & Stoke Open Clinic,
Inclusion

Submitted on 12/04/2024 at 12:05
Published on Care Opinion at 12:05

Dear Roseann24,

Thank you for taking the time to feedback on you experience.

I'd like to apologise that you were not called at your arranged appointment times.

Unforeseen circumstances can occasionally mean other patients take priority, (eg an incident in the clinic/staff illness) however, communication should remain effective to patients so they know what to expect and appointments can be rearranged as a last resort. Sincere apologies that this did not happen for you. I am unsure if you did get your call.

If you would like to get in touch with me please and I can look into this further for you and arrange an appropriate time to arrange a call for you.

I will ensure that this is raised to the team to prevent this from happening again.

kind regards

Leanne Fowler

Sexual health Team Lead

leanne.fowler@mpft.nhs.uk

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