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"They do an amazing job"

About: University Hospital Hairmyres / Day Surgery University Hospital Hairmyres / Elective Orthopaedics (Ward 7)

(as a service user),

Was a bit anxious about getting this surgery, however was met with kindness and good humour from the minute I entered the day surgery unit till the day I was discharged 4 days later. I really wanted to thank all of the staff on Ward 7 from cleaners to nurses to physios who were all outstanding at looking after me and making sure I was comfortable in terms of pain relief! (Very important for this type of surgery) Cannot praise the staff highly enough in terms of the care received and always being up for a wee chat but also making sure your dignity was intact. Cannot praise the staff of Ward 7 highly enough - they do an amazing job despite being overworked and probably understaffed. Thank you!

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire last month
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 26/03/2024 at 16:44
Published on Care Opinion at 16:44


picture of Lise Axford

Dear Ivyqueen

Thank you for taking the time to feedback following your recent surgery. I am pleased to see that all staff supported you through your journey from day surgery to ward 7. I can understand your anxiety pre surgery and it is good to know that you were kept comfortable, your dignity was maintained and there was time for chat and humour.

We value the contribution of all staff as it is indeed the whole multidisciplinary team that provide care throughout the hospital. Thank you for recognising the differefent team members. Your comments will be widely shared.

I hope that your journey of recovery continues to go well.

Kind regards

Lise

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