"Outpatient care"

I attended QEUH for a CT scan. I only waited about 10 minutes until someone came through and called my name. I was half expecting to get a canula fitted first (there were others in the waiting room with them). However, I was taken to the room with the scanner. The person didn't really introduce themselves - they might have said 'I'm one of the doctors', I'm not sure. They weren't welcoming and then they just told me to lie down and went into the side room. I had no idea what would happen, or how long I had to lie there, they just told me to 'lie still' as they left the room. 

The scan didn't take long, but I felt that if this person had explained what would happen, and displayed a bit more warmth or compassion, it would have put me at ease.