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"Great care"

About: Golden Jubilee National Hospital / Cardiac Surgery

(as a relative),

My dad recently underwent a quadruple heart by-pass and was admitted to ICU post-op.

Whilst my dad was ventilated we as a family decided not to visit him at this point. During this time when we called the ward the nurses ensured we were kept fully up to date. The nurses were very kind and compassionate and offered a lot of reassurance to us during this worrying time.

I am aware of how busy the nurses are, taking care of such sick patients, but they always took the time to speak to us on the phone and offer their expertise knowledge to the family.

In a time where my dad was very unwell the nurses made us feel like he was getting very well looked after. Also a special thanks to Sarah, Jo and Veejay who were outstanding and a credit to the ward.

My dad is now home and is recovering well. Thanks again to all the staff and also to the surgeons who carried out this amazing surgery. We will be forever grateful. 

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Responses

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee last month
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee
Submitted on 28/03/2024 at 13:38
Published on Care Opinion at 13:38


Dear Kilodr73,

Thank you for taking the time to post on Care Opinion regarding your dad’s recent surgery. What a terrifying time this must have been for you all. I am so pleased to read that he is home and recovering well. Please pass on my well wishes to him.

Please be assured that I have shared your kind compliments with the ICU managers. The nursing team will be delighted to know that the family felt very reassured by the phone calls with them and how they were caring for your dad. I will especially pass your thanks onto Sarah, Jo and Veejay.

Thank you again,

Kind regards

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