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Great changes made

Story from nhs.uk

"Great changes made"

About: Heeley Green Surgery

I had to contact the practice recently about my Mums care. They have put in an online triage system called Anima and it is really, really good. I went online for 2 minutes at work, and 20 minutes later my Mum had an appointment at a time and date that suited us and she had a prescription issued.

Well done this feels like the best development in years

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Responses

Response from Heeley Green Surgery last month
Heeley Green Surgery

Submitted on 20/03/2024 at 13:50
Published on nhs.uk at 13:51

Dear Patient

Thank you so much for your positive feedback about are new clinical triage system. I'm really pleased you were able to submit your request at a time that suited you and you received the outcome you wanted for your mum. This system is still very new to us, so hopefully as time goes on, further improvements will be made to get it 100% right for everyone.

Thank you again for taking the time to give us your feedback. It is very much appreciated.

Lucie Moore

Operations Manager

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