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Care Opinion

Basic Care

Posted By Ts Mum

"Basic Care"

About: University Hospital Wishaw / Short Stay Unit

(as the patient),

Admitted to short stay ward from A&E on a Sunday.

By the Tuesday evening I still didn't have an identity wristband. I've have quite a bit of medication.

1 nurse mentioned it but didn't do anything about it.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 27/03/2024 at 00:31
Published on Care Opinion at 00:31

picture of Jennifer Montgomery

Dear Ts Mum,

Thank you for sharing your experience of University Hospital Wishaw, Short Stay Unit.

I am sorry to hear about the worry not having an identity wristband is causing you. I am disappointed that despite mentioning it, a nurse has not done anything about this.

I hope that this has now been resolved and I will ensure the feedback is passed to the team for learning and reflection.

I hope you are feeling better now.

Kind Regards,

Jenni

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