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I am in awe of the NHS and dedicated staff

Posted By Hesperia

"I am in awe of the NHS and dedicated staff"

About: Gartnavel General Hospital / Breast Clinic

(as a service user),

I wanted to feedback about the outstanding level of care I recently received at the Breast Clinic in Gartnavel Hospital.

The Doctor and Sonographer in particular were fantastic. I felt like I was listened to, my concerns were taken seriously, my questions were answered, I was thoroughly checked and left feeling extremely reassured.

The clinic appeared busy, but I was seen very promptly and left the hospital within an hour of arriving.

I am in awe of the NHS and dedicated staff - many thanks. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 26/03/2024 at 12:06
Published on Care Opinion at 12:06

picture of Kevin Torbet

Dear Hesperia

Thank you so much for taking the time to leave us your feedback on Care Opinion.

I was delighted to hear the care and treatment you received from our staff was to a high standard and you felt well cared for throughout your stay.

I was pleased to hear you felt listened to and any concerns you may have had were addressed in a professional and caring nature.

I have passed on your thanks to the team who have asked me to thank you for your kind words. It really means a lot to the staff.

I hope your feeling a lot better and recovering well back at home.

Kind regards

Kevin

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Response from Debbie Macintyre, Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South), NHS Greater Glasgow and Clyde last month
Debbie Macintyre
Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South),
NHS Greater Glasgow and Clyde

Submitted on 26/03/2024 at 12:45
Published on Care Opinion at 12:45

picture of Debbie Macintyre

Dear Hesperia,

Thank you so much for taking the time to share this positive feedback despite what must have been a stressful time.

The staff will be very grateful to hear your lovely comments.

Wishing you well for the future,

Debbie

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